Il Palazzo’s expert team pride ourselves in the provision of high quality customer service, to ensure our guests enjoy a pleasurable stay.
We believe that your Il Palazzo holiday experience will be second to none … but don’t take our word for it. Read through our testimonials to see what our past guests have said about their stay.
See below for reviews from past guests of il Palazzo and write your own if you've stayed with us write a review
We thouroughly enjoyed our stay. Location is the best and rooms have everything you need. The staff are very helpful and always smiling. If you are looking to get away from the large chain hotels you will love this place.
The hotel was a perfect location and gave us quick access to restaurants and the wharf. We booked our reef trip and rainforest trip at the front desk with no problem. In addition, in spite of us arriving around 3 am due to a very delayed flight we were received warmly.
Location is fantastic. Close to Cairns Central, Esplanade, Night Markets. Great service. Friendly and helpful staff. Own kitchenette and laundry. BBQ area beside pool. Clean and tidy rooms. Highly recommended
Centrally located, lovely place. Courteous staff and very helpful. Easy to locate with plenty of parking. Totally secure so you feel safe. Spacious room, lovely layout. Enjoyed our stay and would stay again.
Spent the last night of our holiday at this hotel. Very central and within walking distance of the Cairns Esplanade and most shops and restaurants. Very happy with our room which also has self contained kitchen and a laundry which was great to wash and dry clothes rather than taking home dirty clothes.
A great, family-owned and operated hotel. Very convenient location, too.
Pros: The Il Palazzo has very friendly and helpful staff. The room was comfortable and inviting and had a nice pool as well. The location is very convenient Location: great WE HAD A WONDERFUL TRIP, UNFORGETTABLE EXPERIENCE ABOUT GREAT BARRIER REEF ,ESPECIALLY OCEAN SPIRIT CRUISE AT MICHAELMAS CAY.
Il Palazzo is in a fantastic central location in Cairns, we walked everywhere in Cairns from the hotel. Apartments are really spacious and clean with super comfy beds (I had the best nights sleep…). It was my first time to Cairns with my fiancé. Teagan and Leanne were lovely and super helpful, made us feel so welcome. They helped arrange tours and activities for us which saved us heaps of time and meant we made the most of our precious time in Cairns (their local knowledge was invaluable). Thanks to the Il Palazzo team for making our holiday to Cairns amazing! Can’t wait to come back and stay!
The Il Palazzo is located right in the center of Cairns with excellent walking access to all sites and attractions. In suite laundry and kitchenette were very convenient for our stay. The staff were accommodating and friendly. Their on site tour booking was very helpful. Rooms were clean, neat & tidy.
I recently stayed here for 2 weeks on business, but it certainly did not feel like it, it was more of a holiday, the location is perfect, close to the night markets full of culture and food, a stone throw away from the cairns esplanade!, the staff are amazing always seeing how your day is, the room and hotel facilities are wonderful, beautiful pool, massive rooms so functional and relaxing, and with being a quite 40 room hotel, you are in your own world! This is a great little hidden gem in the heart of Carins close to culture and the business or something special of a life time! Thank you very much staff.
The location is just amazing and the balcony has such a nice view. You're steps from the night markets and water is just a block or 2 away. On the way you can stop at Woolworth's which is seriously a block over. The room itself is a spacious suite with a separate living room area, dining table and kitchenette. We didn't cook much but it was nice to have. There are laundry facilities in the room, though no soap.
I have stayed here on many occasions, the hotel is located in a central location in Cairns, a street back from the esplanade, a small stroll to the night markets, and a few hundred meters to Cairns Central shopping centre and Great Barrier Reef terminals. The hotel itself is very clean and tidy. The staff are friendly and make you feel welcome. Travelling for work this place is your home away from home. The new management also brighten up the hotel.
A clean, quite, comfortable apartment. The owners/managers (two ladies) were very welcoming, informative and very friendly. A lovely two day stay. We could hear not hear any noise from neighbouring rooms and road outside. Perfect. We will return without hesitation. Sue and Norm G Mission Beach.
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